Policy - Beneath The Sail

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Can you create a custom chart?

    No, but here is why that is a good thing! The making of our charts is very time intensive, sometimes with 20+ revisions. This creates not only a piece of art, but also a highly accurate representation. Some of our charts take $2,000+ to make the laser files, and this is why our charts are by far the most detailed in the market! Because of this, it is not cost effective to make one piece.

    What if my chart has an issue?

    We take great pride in our charts. If there is any problem, don’t hesitate to contact us!

    How fast do orders ship?

    Our charts are sent out within one business day. Standard shipping rates should get your order delivered within 3-5 business days! If you need it sooner, we’ve got several shipping options to chose from.

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